We offer a 30-day no-quibble money-back guarantee for all of our products.
Unwanted items
Unwanted items can be returned within 30 days of receipt for a full refund.
Please note that unwanted items must be returned unused, in original packaging and in the condition they were received.
Damaged, faulty or missing items
In the unlikely event that your item does not arrive, is not as described, or is broken or faulty, you can contact us within 30 days of receipt for a full refund or replacement. We will provide a pre-paid returns label for you to return the item to us free of charge.
Returns Procedure
If you have an account on our website, you can visit the Orders page and click the "Return items?" link next to the order to begin the returns process.
If you don't have an account, or wish to speak to us first, you can e-mail us at sales@bluewhalegifts.co.uk, or phone us at (+44) 01554 754403.
Please see the Contact Us page for further contact methods and for our telephone operating hours.